Welcome to our Policies Hub, Where clarity meets sparkle!
Shipping Policy
We ship sparkles with love! ✨
Orders are processed within 2–4 business days. You’ll receive tracking info as soon as your magical package is on its way.
Please note: We do not ship on weekends or holidays — crystals need rest too! 💌
Shipping Cost
Fair, transparent pricing — wrapped with love and a little stardust.
💖 Shipping costs vary based on the weight of your items. We always strive to keep rates competitive while ensuring your order is packaged with care.
📬 Our priority? Delivering your Star Wish Crystals securely and in pristine, ready-to-glow condition. Each piece is cushioned and sealed with intention, so it arrives as magical as it left our hands.
Secure Delivery
Your crystals deserve a safe journey — and so do you!
To help ensure your magical order arrives safely and soundly, here are a few sparkly tips:
✨ Live in a high package-theft area?
We highly recommend choosing signature-required delivery at checkout for added peace of mind.
💫 Add Route Package Protection
This optional coverage helps safeguard your sparkle! It allows you to file a claim and recover your order if something goes wrong in transit.
🚫 Please note:
Star Wish Crystals is not liable for lost, stolen, or damaged packages. Replacements or refunds are not available in these cases without Route Protection.
🛡️ With Route Protection, you're covered.
File a claim easily if your order is lost, stolen, or arrives damaged. It’s like a little insurance for your crystal treasures ✨
We want your order to arrive safe, sound, and ready to shine! 🌟
🚚 Domestic Delivery & Returns
Here’s everything you need to know to keep your Star Wish Crystals safe and sound on their journey home!
🌟 Unless you choose signature-required delivery at checkout, your package will be left in the coziest, safest spot your carrier can find if you're not home.
📦 Every order includes tracking, so you can watch your sparkle travel to your doorstep in real time!
🔍 If your package goes missing, stalls out, or plays hide-and-seek, you can file a claim through USPS or contact your local post office for assistance.
💌 Need to return something? We totally understand — sometimes the energy just isn’t the right match. Customers are responsible for return shipping costs, and original shipping fees are non-refundable.
🔒 For items over $75, we highly recommend using a trackable shipping service or adding shipping insurance to ensure your return gets back to us safe and sound.
💸 Refunds, Cancellations & Out-of-Stock Items
All sales are final — we pour love and energy into every piece, so we don’t accept returns unless an item is defective.
💔 Need to request a refund for a defective item?
Please email us at starwishcrystals@gmail.com within 2 days of delivery and include photo proof so we can make it right.
📭 Haven’t received your refund yet?
Double-check your bank account, then contact your credit card company and bank — sometimes it takes a little time before your refund is officially posted. Still missing? Reach out to us and we’ll help track it down.
🚫 Cancellations:
Because we begin preparing your order as soon as it’s placed, we’re unable to accept cancellations.
📦 Out-of-Stock Items:
We do our best to keep everything updated, but in the rare case something you ordered is out of stock, we’ll contact you right away with options.
Terms of Service
By placing an order with Star Wish Crystals, you agree to the following:
💳 You confirm that you’re the rightful cardholder or authorized to make purchases using the provided payment method.
📦 You are responsible for original shipping fees, any applicable customs/import charges, and return shipping costs to Star Wish Crystals — this includes refused or unclaimed packages.
🚫 Star Wish Crystals is not liable for lost, delayed, or stolen packages.
🌿 We are not responsible for allergic reactions — please read product descriptions carefully before placing your order.
🔒 ALL SALES ARE FINAL.
🔐 Privacy Policy
At Star Wish Crystals, your trust means everything to us. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe — because your sparkle deserves privacy too. ✨
📋 What We Collect
We may collect the following information when you:
*Register or create an account
*Place an order
*Subscribe to our newsletter or email list
This information can include:
*Your name
*Email address
*Mailing address
*Phone number
*Payment details (securely processed via third parties)
💖 How We Use Your Info
We use your information to:
*Process and ship your orders
*Manage your account and provide customer support
*Send updates, promos, and a sprinkle of magic to your inbox (only if
you’ve subscribed!)
🤝 Third-Party Services
We partner with trusted platforms like Ecwid, PayPal, and shipping providers to securely handle payments and get your treasures to you safely. We may also use tools that help us understand how our website is being used so we can make your shopping experience even better.
🔒 Keeping Your Info Safe
We value your privacy — and promise never to sell, trade, or rent your personal information to anyone. We may disclose your info only when required by law or to protect our customers, our team, or our shop.
🛠️ Policy Updates
We may occasionally update this policy to reflect changes in our practices or services. When we do, the updated version will always be available on this page.
📬 Questions?
We’re here for you! If you have any questions or concerns about this policy, please reach out to us at: 📧